SHIPPING & RETURNS

USPS First Class:  This package option comes with tracking but typically can take 5+ business days to arrive depending on the shipping location.  A shipping email with tracking will be sent to the same email you received your order confirmation. If you don’t receive a shipping email, please check your spam first. If no shipping email is found in your spam, then please contact us through email.  First Class rate is $6 found during the checkout period.
 

UPS Ground: This package option comes with tracking but typically can take 1-3 business days to arrive depending on the shipping location. A shipping email with tracking will be sent to the same email you received your order confirmation. If you don’t receive a shipping email, please check your spam first. If no shipping email is found in your spam, then please contact us through email. 


LOST/STOLEN PACKAGES: Southern Sprig LLC is not liable for packages that are lost or stolen. If your package shows that USPS or UPS delivered but you don't have your package, please allow at least 24 hours for the possibility USPS or UPS to retrieve your order. We have found that 99% of the time packages are submitted “delivered” by accident. Other suggestions if package is still not delivered is to check with neighbors first for your package and/or file a claim with the shipping carrier. Though we are not responsible for lost or stolen packages, we absolutely understand and of course want to help as best as we can!